Programs FAQ

Our Intensive Outpatient Programs (IOP) provide short-term, intensive support to help your teen more quickly develop the skills necessary to establish safer and healthier behaviors. Most frequently our IOP clients have been to individual therapy in the past, but it has not provided enough therapeutic intervention and support to see significant change, or the teen’s symptoms have progressed and he or she needs additional support to provide safe treatment. Teens participate in this program three days a week for three hours each day. We offer three different Intensive Outpatient Programs depending on age and specific needs, which include a variety of treatment protocols, activities and services (i.e. meals, transportation, homework support). Please see Our Programs pages for more information.

While the programs are similarly structured, they do differ by the type of symptoms and situations they best address. If you are not sure which program makes the most sense, please call us at (805) 497-0605 to discuss the options. Our team will walk you through each program based on the prospective client’s needs. If it’s not clear whether an IOP or individual therapy is the best fit, we can always schedule a free assessment where the prospective client comes in and meets with our Director of Admissions, Lyle Nelson.

There may be multiple groups in the same track as your teen/young adult. However, you can expect your teen/young adult to be in a group ranging from four to eight of his or her peers. During certain activities, the groups may come together but there will still be two therapists for every eight teens/young adults.

We believe in working collaboratively with your child’s supports whether it is an individual therapist, coach, or family doctor. When releases of information are signed, our group therapists can send an updated email to notify your child’s supports about how he or she is doing in program, topics that have been discussed, red flags, and positives that were seen by the group therapists.

Engage Treatment Program is currently in network with Anthem Blue Cross and Healthnet for our Intensive Outpatient Programs. If you have a plan with another insurance provider and have out-of-network benefits, our insurance team will work diligently and directly with your insurance provider to coordinate coverage for our Intensive Outpatient Programs here at Engage Treatment Program.  These services are typically covered by insurance plans and vary in the level of coverage provided for treatment. Please contact our main office to discuss how we can support you in getting the best coverage possible, regardless of your financial situation.

Our group therapists have their Master’s degrees in Marriage and Family Therapy, Clinical Social Work, and Psychology. A majority of the time, your teen will be with the same group therapist. However, there may be changes depending on what groups or activities are happening on a particular day. If you have any questions you can contact our front desk at (805) 497-0605 or email us at

Yes. Our staff will assign you a family therapist suited for your family. Upon starting our program, your session will normally start your family therapy session within the first or second week of your child’s treatment.

We have parent support groups a couple of nights a week (During COVID-19 Pandemic this has changed to once/week, with resumption of twice a week in the near future). The group consists of parents only. The Parent Group is a safe place for parents to give and receive feedback and support, discuss challenges and family successes, and build connections with other parents who are experiencing similar issues.

Our Intensive Outpatient Programs (IOP) typically lasts for 30 treatment sessions, or 5-8 weeks, dependent upon the teen or young adult’s progress in program, completion of treatment goals, and readiness to step-down to a lower level of clinical care such as once per week outpatient groups, individual therapy, or family therapy. Our clinical team, which consists of your family therapist, group therapists, case coordinator and clinical director, will discuss your child’s treatment goals on a weekly basis. Your family therapist will talk about treatment goals with you in your family sessions. Your case coordinator will call on a bi-weekly basis to give you an update on your child’s progress. You will be involved in every step of your child’s treatment from intake to discharge. (Young adults get weekly check-ins with their case coordinators to ensure they have all of the support they need.)

Programs typically last around 6 to ten weeks, but it depends on your child’s treatment plan and progress. Check in with your family therapist on weekly basis, as he or she will be able to gauge your child’s progress in the program

Yes. Engage is protected under the Health Insurance Portability and Accountability Act (HIPAA). Every teen/young adult and parent at Engage sign a confidentiality agreement upon admission to program.

Engage Treatment Programs has received the Gold Seal of Approval® from The Joint Commission.

Therapy Services FAQ

We offer individual, couples, specialty group, and family therapy for anyone from as young as three-years-old to geriatric clients. Give us a call to discuss your needs, and we can help determine what would work best for your particular situation.

Yes. We have a psychiatrist on staff to aid in the process, and we also often collaborate with clients’ existing, outside psychiatrists.

We provide out of network benefits. All clinicians work on a sliding scale basis and will adjust to accommodate your needs.

Currently, we do not accept insurance, however we will be happy to provide you with a super bill, which you can submit to your insurance provider for reimbursement. To determine if you have mental health coverage, the first thing you should do is check with your insurance carrier. Check your coverage carefully and find the answers to the following questions:


  • What are my mental health benefits?
  • What is the coverage amount per therapy session?
  • How many therapy sessions does my plan cover?
  • How much does my insurance pay for an out-of-network provider?
  • Is approval required from my primary care physician?

In general, the law protects the confidentiality of all communications between a client and psychotherapist. No information is disclosed without prior written permission from the client. However, there are some exceptions required by law to this rule. Exceptions include:

  • Suspected child abuse or dependent adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
  • If a client is threatening serious bodily harm to another person. The therapist is required to notify the police and/or take reasonable action to help prevent any harm from occurring to anyone.
  • If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure his or her safety. However, if an individual does not cooperate or is otherwise not responsive to these efforts, additional measures may need to be taken.